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By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.


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Frequently Asked Questions

The following are a list of common questions asked by our customers. Please note these are just general questions regarding the policies we follow. If your question is not in the FAQ section, please do not hesitate to contact us from Customer Service.

Payments

Q. What payment options do I have on your website?
A.

We offer the following payment options.

  • Credit Cards
  • Debit Cards
  • Netbanking
  • PayPal
  • Wallets
  • International Cards

Please see Payment Methods page for more information.


Q. Will the name SEX TOYS INDIA ("sextoys-india.shop") reflect on my bank or card statement?
A.

No.
The name that will show on your bank or card statement for any purchases you make with us on sextoys-india.shop will be "DSH-LTD 0982922375".
"DSH" is our company name.
It is not recognized as an adult toys shop.
Of course our sitename SEX TOYS INDIA will not appear anywhere.


Q. How secure is my transaction?
A.

Security and customer privacy are the most important standards that we strive to uphold all the time.
Shopping with us is 100% safe and secure.
Our site uses 128 bit SSL certification and your card information is encrypted secure and never stored on our server.


Q. Why am I not able to use my cards on your site?
A.

There can be several reasons for a payment failure.
Read following information very carefully as this is very important to make a successful payment.

1. Due to RBI policy, to use your Indian credit or debit card online you will need to register for a 3D secure code service.

2. In some occasions your Credit Card issuer may have set your credit limits too low by default.
You should contact your bank to inform about your credit limit in case of a declined payment after you have verified that your Credit Card is registered for 3D security.
Also check your funds in case of a Debit Card.

3. You should allow third party cookies and third party redirections for your browsers as this is a mandatory requirement for these transactions to be processed.

4. Technical failures are unfortunately inherent to Credit and Debit Card usage.
We recommend that you attempt to make a payment several times, use a different card if possible, or try one of our alternative payment options.


Delivery

Q. How much time does it take for an order to arrive?
A.

All products are shipped within 2 working days after we receive your payment.
The delivery time depends on the courier your shipment is being sent with.
For all fast delivery products, you shall receive your product within 3-5 business days.
All other orders will be received within 10-15 business days.
Please see Delivery page for more information.


Q. Can I track my products after ordering from your website?
A.

Yes.
You can check the shipment process on Track Order page.
You can do this by filling in your tracking number that you have received from us in the shipment confirmation email.
Please note that this tracking number will become active after 2-3 working days.


Q. Will my order arrive in a discreet and private manner?
A.

Yes.
We ship very discreetly.
We take your privacy very seriously.
All your purchased products shall arrive in discreet packages without any sign of adult related content.


Q. What are the shipping charges?
A.

The shipping charges are applicable if the order is less than Rs. 1,000.
For any order above Rs. 1,000, the shipping charges are FREE.
But if the order is less than Rs. 1,000, there is a standard shipping charge of Rs. 100 per order.


Privacy

Q. Will my billing details reveal any information about your website?
A.

No.
Credit Card and other payment statements for purchases made shall read "DSH-LTD 0982922375".
In no way there will be any relation mentioned to the content of your order.


Q. Will the outer packaging reveal any information about its content?
A.

No.
All your purchased products shall arrive in discreet packages without any sign of adult related content.
Please see Delivery page, you can check our Discreet Packaging