Frequently Asked Questions
The following are a list of common questions asked by our customers. Please note these are just general questions regarding the policies we follow. If your question is not in the FAQ section, please do not hesitate to contact us from Customer Service.
Payments
We offer the following payment options.
- Credit Cards
- Cash on Delivery (COD)
Please see Payment Methods page for more information.
No.
The name that will show on your bank or card statement for any purchases you make with us on sextoys-india.shop will be "DSH-LTD 0982922375".
"DSH" is our company name.
It is not recognized as an adult toys shop.
Of course our sitename SEX TOYS INDIA will not appear anywhere.
Security and customer privacy are the most important standards that we strive to uphold all the time.
Shopping with us is 100% safe and secure.
Our site uses 128 bit SSL certification and your card information is encrypted secure and never stored on our server.
There can be several reasons for a payment failure.
Read following information very carefully as this is very important to make a successful payment.
1. Due to RBI policy, to use your Indian credit or debit card online you will need to register for a 3D secure code service.
2. In some occasions your Credit Card issuer may have set your credit limits too low by default.
You should contact your bank to inform about your credit limit in case of a declined payment after you have verified that your Credit Card is registered for 3D security.
Also check your funds in case of a Debit Card.
3. You should allow third party cookies and third party redirections for your browsers as this is a mandatory requirement for these transactions to be processed.
4. Technical failures are unfortunately inherent to Credit and Debit Card usage.
We recommend that you attempt to make a payment several times, use a different card if possible, or try one of our alternative payment options.
Order
Please contact us.
If you want to cancel your order leave a mail on the info@sextoys-india.shop with your order ID or make a call to us on 6391430994.
About toys
Its Male masturbators.
Our highly selling sex toy in men is Fleshlight. also My masturbation pet cup and Virgin loop are popular and famous too.
Within a month.
Our all products are exclusive. We need time to avail them again for you. The approximate time is 1-2 months.
Sure.
We will ping you whenever our Out Of Stock products will be in stock again. Kindly leave your email id and check your email id regularly to check our latest updates.
Kindly remove the paper that is placed over the batteries. Check plus(+) and minus(-) on the vibrator to insert the batteries properly.
Kindly follow this registration link.
Still, if you find any difficulty, contact us on mail or over 6391430994.
Delivery
All products are shipped within 2 working days after we receive your payment.
The delivery time depends on the courier your shipment is being sent with.
For all fast delivery products, you shall receive your product within 3-5 business days.
All other orders will be received within 10-15 business days.
Please see Delivery page for more information.
Yes.
You can check the shipment process on Track Order page.
You can do this by filling in your tracking number that you have received from us in the shipment confirmation email.
Please note that this tracking number will become active after 2-3 working days.
Yes.
We ship very discreetly.
We take your privacy very seriously.
All your purchased products shall arrive in discreet packages without any sign of adult related content.
The shipping charges are applicable if the order is less than Rs 3,500.
For any order above Rs 3,500, the shipping charges are FREE.
But if the order is less than Rs 3,500, there is a standard shipping charge of Rs. 300 per order.
Yes
You can pick up your parcel by your self.
Please contact courier or us.
We keep our delivery is discreet.
So courier boy will always call you before placing the order at your location. At that time, you can communicate your desire time and date with courier boy.
Privacy
No.
Credit Card and other payment statements for purchases made shall read "DSH-LTD 0982922375".
In no way there will be any relation mentioned to the content of your order.
No.
All your purchased products shall arrive in discreet packages without any sign of adult related content.
Please see Delivery page, you can check our Discreet Packaging
We use just for your order!
Your e-mail address is absolute safe with us. We used your email-address just to process your order and inform you our latest products.
No
You will not face any customs issue because our shipping is completely discreet.
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